Work Permits (UK) Service Standards and Performance

From 1 October 2004 new service standards were introduced for all schemes managed by WP(UK). The following information sets out those service standards and approximate timescales for deciding applications.

From 1 October 2004 new service standards were introduced for all schemes managed by WP(UK). The following information sets out those service standards and approximate timescales for deciding applications on receipt in WP(UK) following processing by the payment handling service. The information about current timescales is updated regularly. Further information about new service standards will be provided in April.

Work Permits and SBS

Service standard: 70% of applications to be decided within one week of receipt in WP(UK) and 90% within 3 weeks.

Current performance: During February, 75% of new applications were decided within a week and 91% within 3 weeks. If further checks or additional information are required, your application is more likely to fall into the category that can take up to 3 weeks or even longer.

Limited Leave to Remain

Service standard: 70% of applications to be decided within 3 weeks of receipt in WP(UK) and 90% in 8 weeks.

Current performance: During February, 60% of new applications were decided within 3 weeks and 72% within 8 weeks. If further checks or additional information are required, your application is more likely to fall into the category that can take up to 8 weeks or even longer.

They are also working through a backlog of older cases as quickly as possible. The oldest applications now being processed were made in the week commencing 1 November 2004.

If you require an urgent decision, you may submit an urgent treatment request.

HSMP

Service standard: 50% of applications to be decided within 4 weeks of receipt in WP(UK) and 90% in 13 weeks.

Current performance: During February, 58% of new applications were decided within 4 weeks and 85% within 13 weeks. If further checks or additional information are required, your application is more likely to fall into the category that can take up to 13 weeks or even longer.

They are also working through a backlog of older cases as quickly as possible. The oldest applications now being processed were made in the week commencing 14 June 2004.

If you require an urgent decision, you may submit an urgent treatment request.

WRS

Service standard: 70% of applications to be decided within one week of receipt in WP(UK) and 90% in 3 weeks.

Current performance: During February, 87% of new applications were decided within one week and 96% within 3 weeks. If further checks or additional information are required, your application is more likely to fall into the category that can take up to 3 weeks or even longer.