New UK Home Office Service Standards

From 1 April 2005, service standards for all schemes managed by WP(UK) will include the time taken to process payments in order to reflect the end-to-end process for applications. The standards will also be based on the applications received during a period.

From 1 April 2005, service standards for all schemes managed by WP(UK) will include the time taken to process payments in order to reflect the end-to-end process for applications. The standards will also be based on the applications received during a period, rather than the decisions made (for example, x% of the applications received during April were decided within y days). The new service standards are:

Work Permits and Sectors Based Scheme (SBS)

Service standard: 70% of applications to be decided within one week of receipt at our payment handling service and 90% in 3 weeks.

Limited Leave to Remain

Service standard: 70% of applications to be decided within 4 weeks of receipt at our payment handling service and 90% in 9 weeks.

HSMP – Highly Skilled Migrant Programme

Service standard: 50% of applications to be decided within 5 weeks of receipt at our payment handling service and 90% in 14 weeks.

Worker Registration Scheme (WRS)

Service standard: 70% of applications to be decided within 2 weeks of receipt at our payment handling service and 90% in 4 weeks.